Our Guarantee Standary Warranty Policy
At Lambda AV, we stand behind the precision of our work with one of the most comprehensive labor guarantees in the industry. All installation services, including cable runs and physical labor, are fully warranted for three (3) years from the date of completion. We ensure that every system is tested and functioning correctly before we leave your site. For the first 30 days following your installation, we provide a “White Glove” support period where Lambda handles 100% of the logistics for any equipment warranty or replacement issues at no cost to you. Beyond the first year, we continue our commitment to your mission by offering a 50% discount on our standard labor rates to solve equipment-related issues for the next 2 years. Please note that modifications made to the system by the client or third parties may void these labor warranties and are subject to standard troubleshooting charges.
Extended Coverage Maintenance Plans
While our standard warranty covers installation defects, our Maintenance Plans are designed for proactive stewardship. These plans include scheduled service intervals—such as deep-cleaning equipment racks, projector alignment, and firmware updates—to catch minor hardware fatigue before it results in a system failure. By opting into a maintenance contract, you ensure your facility remains “Sunday-Ready” or “Meeting-Ready” year-round with priority scheduling and “Unlimited Confidence Checks” before your most important events.
Manufacturer Warranties Equipment Coverage
Lambda AV honors and supports all individual equipment warranties provided by the manufacturers. While Lambda warrants the installation of the gear, the hardware itself is covered by the manufacturer’s specific terms. We act as your advocate, dealing directly with the manufacturer to resolve hardware defects discovered during the installation or the initial 30-day support window. After 30 days, we continue to facilitate these claims, ensuring you receive the repair or replacement hardware you are entitled to.
How to file a claim Requesting support
nitiating a support request is simple. If you experience a technical issue or believe you have a warranty claim, please contact a Lambda representative via support@lambdaav.io. We will review your documentation and system map to provide a rapid response. Please specify the nature of the issue so we can determine if it can be resolved via remote guidance or if an on-site service call is required. If travel over 150 miles is necessary for a service visit, the client is responsible for associated travel expenses.